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Workspaces
A workspace is an isolated environment inside Botrelic where organizations manage their chatbot agents, sessions, and integrations.
What is a workspace?
A workspace in Botrelic is the top-level container for all your conversational AI operations. It acts as a secure boundary that holds your agents, knowledge bases, user sessions, and team members. Every resource you create in Botrelic belongs to exactly one workspace.
Why workspaces exist
Workspaces exist to provide logical separation and security. They allow businesses, agencies, and enterprises to manage multiple distinct projects, brands, or clients under a single Botrelic account without mixing data, billing, or access permissions.
Workspace resources
Inside a workspace, you can manage the following resources:
🤖 Agents
The AI chatbots configured for specific tasks.
💬 Sessions
The conversation threads between users and agents.
📚 Knowledge Bases
The documents and data used to train your agents.
🔌 Integrations
Connections to external tools, CRMs, and APIs.
👥 Team Members
The users who have access to manage the workspace.
Workspace isolation
Botrelic enforces strict data isolation between workspaces. An agent in Workspace A cannot access the knowledge base or session data of Workspace B. This multi-tenant architecture ensures that sensitive customer information remains secure and siloed.
Examples
Here are a few common ways to structure your workspaces:
- Company workspace: A single workspace for a small-to-medium business to manage all their customer support and sales agents.
- Department workspace: Separate workspaces for "HR", "IT Support", and "Sales" within a large enterprise to keep internal and external data separate.
- Client workspace: An agency creating individual workspaces for each of their clients, allowing them to invite client stakeholders to view analytics without exposing other clients' data.
Next Steps
Learn more about the core resources managed within a workspace: