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Platform Overview
Introduction to Botrelic
Botrelic is an AI chatbot engine designed for businesses to automate customer interactions while maintaining seamless escalation to human support.
Platform Architecture
The Botrelic platform is built to handle high-volume conversational AI workloads with a reliable fallback to human agents. The typical message flow is as follows:
Core Components
The platform is composed of four primary building blocks:
🏢 Workspaces
The top-level organizational container for your team, billing, and resources.
🤖 Agents
The AI personas configured with specific instructions, knowledge bases, and tools.
💬 Sessions
Individual conversation threads between a user and an agent.
🤝 Handoff System
The routing mechanism that transfers a session from an AI agent to a human operator.
Multi-tenant Architecture & Workspace Isolation
Botrelic is designed from the ground up as a multi-tenant platform. Every resource—including agents, sessions, and chat histories—is strictly isolated within a Workspace. This ensures that data from one organization cannot bleed into another, providing enterprise-grade security and privacy for your customer interactions.
Next Steps
Ready to start building? Head over to the Quickstart guide to create your first agent.